This week on Bay Business, Breda Fox speaks to Joe Smyth of Genesys.
Joe Smyth is Senior Vice President and General Manager of Genesys Ireland — one of the world's leading AI-powered customer experience companies — leading a team of over 350 engineers and technology professionals from Galway, one of the company's most significant global centres of excellence.
A Galway man through and through, Joe co-founded Altocloud in 2013 in the very first cohort of companies at the PorterShed on Eyre Square — building an AI-driven customer journey analytics platform that was acquired by Genesys in 2019 in a deal that brought significant international recognition to Galway's tech ecosystem.
Rather than move on after the acquisition, Joe stayed — growing the Galway operation into a powerhouse of AI engineering that today works on some of the most advanced customer experience technology in the world. AI-powered conversations on the Genesys platform grew by over 120% in a single year — a statistic that illustrates just how rapidly this technology is reshaping how businesses interact with their customers.
A long-standing member of ITAG and a member of the University of Galway's Computer Science Advisory Board, Joe is deeply committed to developing the next generation of technology talent in the West of Ireland
Galway 360 on Galway Bay FM
Discover Galway through a fresh daily lens with Galway 360, a series of themed 10-minute segments airing every weekday as part of FYI Galway at 5:45pm, with extended podcast versions available on our app and website. From business and tech to youth culture and Irish language stories, each feature brings you closer to the people, ideas, and events shaping Galway today.
